STB Hoodie (Limited Edition Cream)

• Eligibility for Returns and Refunds:

  • You may request a return or refund for your hoodie within 30 days from the date of purchase.
  • To be eligible for a return and refund, the hoodie must be unused, unworn, and in its original condition with all tags and labels attached.

• Non-Eligibility for Returns and Refunds:

  • Hoodies that have been worn, washed, altered, or damaged due to improper use or mishandling are not eligible for returns or refunds.
  • We do not accept returns or refunds for personalized/customized hoodies unless they arrive damaged or defective.

• Return Process: If you wish to initiate a return, please follow these steps: a. Contact our Customer Support team via thekiindd@gmail.com to inform them about your intention to return the hoodie. b. Package the hoodie securely, preferably in the original packaging, and include a copy of the purchase receipt. c. Ship the hoodie to the address provided by our Customer Support team.

• Refund Process:

  • Once we receive the returned hoodie and verify its eligibility, we will process your refund.
  • Refunds will be issued using the original payment method used during the purchase.
  • Please allow up to 30 for the refund to be reflected in your account.

• Shipping Costs:

  • If the return is due to a mistake on our part or a defective product, we will cover the return shipping costs.
  • In other cases, you will be responsible for the return shipping fees.

Effective Date: 06/29/2023

• Processing Time: Orders processed within 10 days. Weekends and holidays processed on the next business day.

• Shipping Methods: Various carriers available. Shipping to America.

• Delivery Times: Estimated delivery times based on selected shipping method and destination. Delivery times may vary due to external factors.

• Order Tracking: Receive tracking number via email. Log in to your account for updates.

• Shipping Costs: Calculated based on method, weight, and destination. Shown during checkout.

• Shipping Restrictions: Check product page for restrictions. No P.O. box delivery.

• Delays and Issues: Prompt notification and assistance provided for delays or issues.

We may update this policy without notice. Contact Thekiindd@gmail.com for questions.

Last updated: 06/29/2023